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Privacy Policy

​At T2 Legal it is important to us that we manage your personal information securely and consistently with relevant legislation, including the Privacy Act 1988 (Cth) (“Privacy Act”).

 

This Policy outlines how T2 Legal (“we / us”) collect, disclose, use, store or otherwise handle personal information.

 

This Policy is effective as at 10 March 2026. Sometimes we will update it – you can always find a current version at t2legal.com.au.

 

This Policy explains:

  • the kinds of personal information we collect, and the purposes for which we do that;

  • how we manage the personal information that we collect about you;

  • how you can seek access to and correction of that information; and

  • if necessary, how you can make a complaint relating to our handling of that information. 

 

This Policy is not limited to current clients (where applicable) – it relates to other individuals who deal with us.

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Personal information we may collect

Personal information generally 

We will collect certain information about you depending on the circumstances in which the product or service is being provided. Thisinformation can include:

  • key personal information such as your name, residential and business addresses, telephone numbers, email and other electronic addresses,

  • financial and related information, such as your occupation, accounts, assets, expenses, income, dependents, and regarding your employment, financial and business dealings and other relevant events;

  • your transaction history (with us and our associates or relevant third parties). This information includes products you may have used, your payment history, and the capacity in which you have dealt or deal with us; and

  • other relevant information - depending on the circumstances this may also include health and medical information (e.g. if it is relevant to a matter we are working on for you), membership of professional bodies, tax file number information (other government identifiers (e.g. if relevant to identifying you).

 

If you do not provide us with your personal information we may not be able to provide products or services.

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How we collect your personal information

In many circumstances, we will collect the above information primarily from you (or from someone who is representing or assisting you). However, there are certain instances in which we will collect information about you from third parties where it is unreasonable or impracticable to collect it directly from you.

 

Other third parties that we may collect your information from include:

  • our agents;

  • your employers, accountant, referees, banks, landlords, guarantors, lawyers, financial advisers or others with whom you have previously had dealings or persons assisting you who you direct to provide information to us; 

  • in relation to identification information – by contacting identification service providers;

  • by accessing information about you that is in the publicly available (e.g. internet sources or a search of white pages);

  • insurers;

  • your executor, administrator or attorney;

  • service providers to us (including debt collection agencies, introducers, private investigators, professional advisers);

  • professional organisations;

  • public and subscriber only databases;

  • any person considered necessary in our view to execute your instructions; and

  • government authorities.

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How we hold and protect your personal information

We will hold your personal information in paper or other physical form, but it is usually held in electronic form using secure cloud technology. Service providers may hold the information for us. Your personal information is protected by various physical, electronic and procedural safeguards. Where a service provider holds your information, we require those service providers to adhere to our approved standards of security and confidentiality to ensure the continuing protection of your personal information.

 

We train staff who handle your personal information to ensure that your personal information is handled appropriately. Our procedures ensure that your personal information is only made available to staff where necessary.

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Purposes for which we may collect, hold, use and disclose your personal information

Personal information we collect about you will only be held, used and disclosed as is reasonably necessary for our business purposes and as permitted by law.

 

Purposes for which we will usually hold, use and disclose your personal information, depending on the circumstances and the nature and products and services you are obtaining from us, include:

  • in order for us to decide whether to provide a service requested;

  • providing the services that we provide;

  • managing the services we provide;

  • to detect and prevent instances of fraud, unlawful conduct, and other risks to you or our services;

  • to ensure fast and accurate approval and processing of payment transactions; 

  • to assess any insurance risks or claims associated with you or our services;

  • dispute and complaint resolution;

  • enforcing our rights, including the collection of outstanding payments and where necessary, initiating legal proceedings;

  • undertaking review and maintenance of our systems and infrastructure;

  • undertaking research and development regarding potential products and services;

  • activities relating to funding and capital requirements;

  • enabling our associated entities and selected other entities to promote their products and services to clients;

  • meeting any legal and regulatory requirements we are subject to, or may be imposed on us; 

  • marketing products and services provided by us and our related entities;

  • developing an understanding of the products and services you may be interested in receiving from us and our related entities;

  • enforcing our rights, including debt recovery and other enforcement; and

  • complying with various Australian laws which may specifically require us to collect your personal information, and to other laws where collecting your information is necessary for us to comply with our obligations. Some of the key laws which may apply include the:

    • Anti-Money Laundering and Counter-Terrorism Financing Act;

    • Personal Property Securities Act and State and Territory real property and security interests laws;

    • Financial Sector (Collection of Data) Act;

    • Corporations Act and other regulatory legislation; and

    • Taxation Administration Act, the Income Tax Assessment Act and other taxation laws.

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Disclosing your personal information to third parties (including overseas)

Where the Privacy Act permits it, we may disclose your personal information for the purposes above to third parties. Other third parties that we may disclose your personal information to include:

  • related entities based in Australia or overseas;

  • entities providing other services to us, including legal services, financial services, market research and data providers;

  • our assignees or potential assignees, or where we act as an agent for, or otherwise on behalf of, another person, to the principal or that other person;

  • financial institutions or entities such as banks and credit providers;

  • identification service providers;

  • insurers, assessors, underwriters, brokers and other distributors;

  • government regulatory bodies in Australia and overseas;

  • if appropriate, guarantee or security providers;

  • debt collectors or other enforcement bodies;

  • entities who wish to be involved in our business, or acquire an interest in our business;

  • third parties you authorise to act on your behalf or that are otherwise connected with you (such as your accountant, legal representative, referee or an access seeker acting on your behalf to obtain your credit report); and

  • law enforcement agencies.

 

Some of these entities may not be located in Australia and may not have an Australian link.

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Your ability to access your personal information that we hold

You have specific rights under Australian law in relation to requesting access to and correction of personal information we hold about you and making a privacy complaint.

 

You can request access to the personal information we hold about you subject to certain exceptions under the Privacy Act. You are entitled to specify how you wish to access your personal information, so long as this is reasonable and practicable. In order to access your personal information, please contact us at t2legal.com.au

 

We verify the identity of anyone requesting access to personal information, so as to ensure that we do not provide that information to a person or people who do not have the right to access that information.

 

We ask that your request for information be as specific as possible so that we can accommodate your request. We will usually provide you with access within thirty (30) days of a request but in some circumstances it may take longer.

 

Please note, that under Australian law, we are entitled to refuse you access to your information in the following circumstances:

  • access would be unlawful;

  • denying access is required or authorised by or under an Australian law or a court/tribunal order; or

  • access would prejudice enforcement activities or the taking of appropriate action in relation to unlawful activity or serious misconduct.

 

There may be other reasons we may refuse to provide you access to your information.

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How you can correct the personal information we have about you

We take every stop that is reasonably practicable to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. The Privacy Act gives you the right to request correction of the personal information we hold. If you believe that the personal information we have is incorrect, then please contact us using the details below:

 

  • Email:                 enquiry@t2legal.com.au

  • Address:             PO BOX 20 Bridgewater SA 5155

 

Please address your correspondence, or ask to speak to, our Privacy Officer.

 

If we do not agree to your request for correction, we will give you notice of this outlining our reasons and what next steps you can take.  You may also request us to associate a statement with that information to the effect that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading so that it is apparent to users of the information.

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Personal information about other persons

If you provide us with personal information about any other person, such as a referee, you agree to tell them: 

  • that you are providing this information to us; 

  • of our contact details set out in this Privacy Policy 

  • the reason you are providing their information; and 

  • the fact that we collect, use and disclose personal information as set out in this Privacy Policy.​

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One way of collecting information is through cookies. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognise you when you return. They also help us provide a customised experience. In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without reference to Personal Information. For example, we use information we collect about website users to optimise our website and to understand website traffic patterns.

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Privacy complaints and disputes

The Privacy Act gives you the right make a complaint if you believe that we have not complied with our obligations under the Privacy Act. If you believe this to be the case, please contact us using the details below:

 

  • Email:                 enquiry@t2legal.com.au

  • Address:             PO BOX 20 Bridgewater SA 5155

 

We will endeavour to contact you within seven (7) days of you making your complaint acknowledging receipt of your complaint. It is our policy to investigate and resolve all complaints (where practicable) within thirty (30) days of receiving the complaint. Where it is a legal requirement to do so, then if we need more time to investigate and resolve your complaint, we will notify you as to the reasons why and seek your agreement to extend this thirty (30) day period (if you do not agree, we may then not be able to resolve your complaint). Depending on the type of complaint, it may also be necessary for us to consult with other third parties.

 

If you are not satisfied with how we deal with your query or complaint, you may contact the Office of the Australian Information Commissioner (OAIC) by calling their Privacy Hotline on 1300 363 992 or by visiting the OAIC website.

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Contacting us

If you wish to find out more information, or raise any specific or general concerns, about us and this Privacy Policy and privacy practices, the contact details are as follows:

 

  • Email:                 enquiry@t2legal.com.au

  • Address:            PO BOX 20 Bridgewater SA 5155

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Important consents

You are deemed to have provided the following consents by agreeing to this Policy. If you do not wish to provide your consent to any of the matters listed below, please contact us immediately.

 

  • You agree to the collection, use and disclosure of your personal information in accordance with the Privacy Policy. 

 

  • You agree to us using and disclosing your personal information (including your telephone number, and your email or other electronic addresses) to develop products and services you may be interested in, and to provide you with information about our other products and services and the products and services offered by our dealers, insurers, related companies or supplies. However, you can tell us that you no longer wish to use or disclose your personal information for these purposes by contacting us via enquiry@t2legal.com.au 

 

  • You agree to the disclosure of your personal information to entities located outside Australia. You acknowledge that by providing this consent, Australian Privacy Principal (“APP”) 8.1 will not apply to the disclosure (which means that we will not be obliged under the Privacy Act to take reasonable steps to ensure that an overseas recipient does not breach the APPs and we may not be liable under the Privacy Act if the recipient does not act consistently with the APPs). 

 

  • You agree that we can disclose your name, residential address, date of birth and identification documents to an identity verification service provider so that the identity verification service provider can provide an assessment to us of whether the information provided by you matches (in whole or in part) the information in the identity verification service provider’s possession or control (which may include personal information held by the identity verification service provider about you or other individuals). This will be done for the purpose of verifying your identity as required under Australia’s anti-money laundering and counter-terrorism laws where applicable. This information will be passed to external organisations in order to electronically match your information with identification data on their databases including:

 

  • Commonwealth and State government departments that issued or hold records relating to your identification document;

  • independent, private-sector organisations; and

  • outsourced service providers who co-ordinate the electronic identification process and who may conduct additional matches against public or proprietary databases.

 

  • These external organisations will record, use and disclose your information in accordance with their own privacy policies and legal obligations. Neither us nor our outsourced service providers will access records held about you by these external organisations other than for the purpose of matching the identifying information you have chosen to enter through this website.

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